Product support and development

Who this service is for

For companies that already have a product—built in-house or by another contractor—and need a team responsible for keeping it running and developing it further. Typical situations include a developer leaving with no one knowing how the system works, a website that runs slowly and has bugs, or a need for new features while the current team is busy.

Long-term support is what we’re most proud of. We’ve maintained vpodarok.ru for over 8 years, a bank payment processing system for 7.5 years, and an employee incentive platform for over 5 years. This is possible because we write code that can evolve for years.

How we get started

• Audit. Over 1–2 weeks, we review the code, database, infrastructure, and logs. You receive a report covering critical risks, technical debt, and a prioritized action plan.
• Stabilization. We address critical issues: security, backups, monitoring, and the most noticeable bugs.
• Ongoing development. We plan releases around your priorities, demonstrate progress, and keep transparent records of hours worked.

What’s included

• Bug fixes and updates to the platform, dependencies, and PHP—without having to “rewrite everything from scratch.”
• New features from your backlog, from form improvements to new modules and integrations.
• Performance. Profiling, caching, and query and index optimization.
• Technical SEO. Site speed, structured data, sitemaps, redirects, and page structure. We’ve worked on SEO for a large gift marketplace and content-driven projects.
• Monitoring and incident response under an SLA—we respond before your customers contact you.
• Documentation. We document the system so knowledge doesn’t stay in one person’s head.

Plans and pricing

Choose between a monthly block of hours with task reports or a fixed monthly fee with an SLA—we agree on the right model after the audit. The minimum commitment is 20 hours per month. We work under a business-to-business contract, provide the required service completion documents, and use either your task tracker or ours.